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Tagged: blogging, blogosphere, customer service, vodafone, public relations, customer relations, behind the buzz
(businessandblogging.com) Liz and I noticed this post at Behind the Buzz, which describes a scenario in which a business, Vodafone (a mobile phone network in the United Kingdom), had to deal with a customer service problem. The scenario is this: Vodafone was trying to contact customers by phone, but customers were not sure whether the calls were genuine or fake, because the caller was asking for … Continue Reading »