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  1. Crisis Case Study: Steak and Shake Refuses Service to Deaf Mom

    Business and Blogging - Feb 12, 2008

    <> <> </> (www.businessandblogging.com) Yesterday Laura wrote about the use of blogs as part of a company’s crisis management plan. Today I’d like to discuss a real-world PR crisis that is currently

    Also tagged: customer service, crisis management, public relations, steak n shake

  2. When A Crisis Hits, Where Do You Want To Be?

    Business and Blogging - Feb 11, 2008

    (www.businessandblogging.) Blogging, of course… When something goes wrong in your business, you want to be able to get accurate information to the public - and quickly. What better way to do that than with a business

    Also tagged: blogging, social media, knowledge management, crisis management

  3. Is Your Web 2.0 Strategy On Target?

    Business and Blogging - Feb 4, 2008

    <> </> Recently, Susan Gunelius on BrandCurve wrote a post about Target stores dismissing a query from a blogger who objected to their latest ad campaign. It seems that the blogger thought the ad, which

    Also tagged: public relations, non profits

  4. How NOT to Build Good Relationships with Bloggers

    Business and Blogging - Jan 31, 2008

    Establishing good relationships with bloggers is a good way to raise visibility for your company. Most businesses that give it a sincere effort will find that it is not that difficult to get in the good graces of

    Also tagged: ethics

  5. Kodak: A Thousand (Blogging) Words Are Better Than A Picture

    Business and Blogging - Jan 30, 2008

    One of our goals here at Business and Blogging is to take a look at the blogs that are aleady out there, focusing first on blogs from some of the leading corporations. Liz outlined the criteria for reviewing blogs on

    Also tagged: reviews, corporate blogging, kodak, business blogs, blog reviews, a thousand words

  6. Blogging - The Project Manager’s New Best Friend?

    Business and Blogging - Jan 29, 2008

    (businessandblogging.com) A lot of our conversation about blogging and business has focused on customer relationship or marketing. There’s a lot more to it than that, as many project managers have discovered. One of

    Also tagged: project management, enterprise 2 0, knowledge management, chris garrett, managing projects, blogging projects, project management blogs, project management team

  7. How to Build Good Relationships with Bloggers

    Business and Blogging - Jan 29, 2008

    (www.businessandblogging.com) After reading the recent articles about Zappos and the Red Cross benefiting from good relationships with bloggers, you might be considering how your business could benefit from good

    Also tagged: marketing

  8. Blogging - The Project Manager’s New Best Friend?

    Business and Blogging - Jan 26, 2008

    (businessandblogging.com) A lot of our conversation about blogging and business has focused on customer relationship or marketing. There’s a lot more to it than that, as many project managers have discovered. One of

    Also tagged: project management, enterprise 2 0, knowledge management, chris garrett, managing projects, blogging projects

  9. When Sorry Seems to be the Hardest Word

    Business and Blogging - Jan 25, 2008

    <> <> <> <> </> Kelly from TaxGirl, is the head of our b5media business channel. She sometimes likes to challenge us with thought-provoking questions to keep us on our toes. This month

  10. GM - Granddaddy of Business Blogging asks What’s Next?

    Business and Blogging - Jan 17, 2008

    Today we kickoff our reviews of Corporate Blogs. We are starting with #3 on the Fortune 500, profiling one of the oldest of all Corporate blogs! General Motors was an early adopter of blog and social media

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