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businessandblogging.com » Tags » Crisis Management

Related tags: blogging, corporate, customer service, deaf mom, knowledge management, public relations, risk management, social media, steak and shake, steak n shake

  1. Is Your Business Blog Protected?

    Business and Blogging - Aug 1, 2008

    (www.businessandblogging.com) Is your business blog protected? Earlier this week, I had a potentially disastrous experience. The power in my home office went out for several hours and my automatic backup systems …

    Also tagged: blogging

  2. Can Being In Touch With The Blogosphere Turn A Company’s Reputation Around?

    Business and Blogging - May 7, 2008

    Today’s Houston Chronicle has the story of a website developer who lost her Internet service unexpectedly. Facing an outage of several days the website developer, Tracey Lee Wallace, was frustrated. Wallace used her …

    Also tagged: corporate, public relations

  3. Feedback: The Breakfast of Champions

    Business and Blogging - Feb 16, 2008

    <> <> </> (www.businessandblogging.com) One of the reasons that both small and large businesses cite for not wanting to start a blog is their concern over customer feedback. They worry that by …

    Also tagged: blogging, public relations, risk management

  4. Crisis Case Study: Steak and Shake Refuses Service to Deaf Mom

    Business and Blogging - Feb 14, 2008

    <> <> <> <> </> (www.businessandblogging.com) Yesterday Laura wrote about the use of blogs as part of a company’s crisis management plan. Today I’d like to discuss a real-world PR crisis …

    Also tagged: corporate, customer service, public relations, steak n shake, deaf mom, steak and shake

  5. Interview with Karen Putz: Deaf Mom Denied Service at Steak and Shake

    Business and Blogging - Feb 14, 2008

    <> </> (businessandblogging.com)On Tuesday’s post, I wrote about the PR nightmare facing Steak and Shake after an employee denied drive-thru service to Deaf Mom and Blogger, Karen Putz . With your help, we …

    Also tagged: corporate, public relations

  6. Crisis Case Study: Steak and Shake Refuses Service to Deaf Mom

    Business and Blogging - Feb 12, 2008

    <> <> </> (www.businessandblogging.com) Yesterday Laura wrote about the use of blogs as part of a company’s crisis management plan. Today I’d like to discuss a real-world PR crisis that is currently …

    Also tagged: corporate, customer service, public relations, steak n shake

  7. When A Crisis Hits, Where Do You Want To Be?

    Business and Blogging - Feb 11, 2008

    (www.businessandblogging.) Blogging, of course… When something goes wrong in your business, you want to be able to get accurate information to the public - and quickly. What better way to do that than with a business …

    Also tagged: blogging, social media, corporate, knowledge management