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BuzzMachine - Jul 30, 2008
Bob Garfield declares victory against Comcast from his ComcastMustDie shock & awe. What, so he installed Verizon? No, he points to stories in the Times and Post about the new Comcast attitude and praises Comcast …
BuzzMachine - Jul 18, 2008
I wanted to tell Taco Bell what a terrible experience I had yesterday in store number 016745 with order 156168. I’d be doing them a big favor going to this trouble. They should want to hear about problems so they can …
Also tagged: default
BuzzMachine - May 10, 2008
Ed Cone tells a story of an airline’s exquisite stupidity. He shows a picture of the jammed seats behind his jammed row 11 and the empty seats ahead and says: What’s going on? An industry that has forgotten about …
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Dell, Starbucks, and the marketplace of ideasBuzzMachine - Apr 22, 2008 Just as I was researching a column for the Guardian on Starbucks’ MyStarbucksIdea and Dell’s IdeaStorm — both of which use Salesforce.com’s Ideas platform — I got an email from Business Week asking me to write about … Also tagged: dell, ideas, default, starbucks, ideastorm, wwgd, vrm |
BuzzMachine - Apr 13, 2008
Over at Seeking Alpha, where they reposted my recent rant about airlines, there’s a classic example of industry insiders in denial bitching at me: How dare I expect decent, civilized service. Water? You want water? Sit …
Also tagged: default, cable, realestate, airlines, wwgd
BuzzMachine - Apr 7, 2008
Michael Arrington just told his Twitter fans that Comcast has been for 36 hours and he’s told after a half-a-lifetime on hold that it’s California-wide. Others pipe in with their troubles. I go looking at the news and …
Also tagged: default, cable, comcast, techcrunch
BuzzMachine - Mar 31, 2008
Peter Himler, a PR exec who blogs at the refreshingly bluntly named The Flack, just told the story of his trip to Moscow and talks with big executives there about the empowered customer online. They didn’t much take to …
Also tagged: default, russia, newarchitecture, wwgd
BuzzMachine - Mar 20, 2008
Following Dell’s Ideastorm, Starbucks has no opened a forum — also powered by Salesforce.com — where customers can make suggestions then discuss and vote on them. Starbucks, of all companies, with its loyal and …
Also tagged: dell, default, salesforce, newarchitecture
BuzzMachine - Feb 22, 2008
I have a column in Business Week’s customer-service issue arguing that customers who complain about you are doing you a great favor. Here’s the foreshortened version that fit in the magazine. And here’s my longer …
BuzzMachine - Jan 16, 2008
I never cease to be amazed anew at how cable companies think it is their job to make their customers’ lives difficult. I challenge any cable executive to publicly go through the experience of being a customer at their …