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» 2008 » AugustAug 5, 2008
You have to feel sorry for social media companies. Take Obvious Corp., creators of the messaging/microblogging service Twitter. The Little Service that Could grew quickly attracted millions of users, who all expected …
Tagged: customers, social media, pr, reputation management, communication tactics
Aug 3, 2008
The reflective Greyhound emblem shone brightly in the still photos and video of the scene where a bus passenger repeatedly stabbed a young man before cutting off his victim’s head and then leering at other passengers …
Tagged: customers, pr, reputation management, media relations, communication tactics, crisis communications, apologies
Aug 2, 2008
In our house, Sunday dinners are special. It’s the one time each week when we make a point of being together as a family. When the first person is nearly done their food, they start Appreciations and Complaints …
Tagged: social media, agencies, sources, pr, best of, blogroll
Aug 1, 2008
The average human brain isn’t trained to perform memorization tricks in front of an audience. So maybe we should alter our language and our powers of persuasion to accommodate the vast majority of us drones who are …
Tagged: creativity, communication tactics, strategic thinking, executive mindset
Aug 1, 2008
We’ve all experienced the rogue employee who wipes out any goodwill you felt for a restaurant or a service supplier with their attitude. Well, corporate cultures can be just as toxic to the customer relationship, but …
Tagged: marketing, customers, pr, persuasion, strategic thinking, employee communications