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A fist for Palm

harvard.edu » 2007 » December » 28th » A fist for Palm

Tagged: problems, journalism, vrm

Tristan Louis is done with Palm. While his tale of tech support woe (ask for support, fail to get it, vow not to continue supporting the company), it does contain an interesting veer from the typical to the surreal: a tech support supervisor who claimed to be the company CEO. The basic problem, as often happens with lame CRM systems, was that the company forgot that Tristan was ever a customer — … Continue Reading »

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