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Tags | Domains | Searches | Statistics | Options | Advanced Search |
![Say Thank You, Not I'm Sorry [HelpDeskNotes]](http://imageserver.news.speeple.com/6/0/d/2/6/f/3/a/1/0/11fd51110226e0b81dfe5c.jpeg) |
Say Thank You, Not I'm Sorry [HelpDeskNotes]Know More Media - Customer Service / Services - Jan 31, 2007 Scott Ginsberg recently published a great article that sums up handling problems on the Help Desk to a T: Sorry Service VS Thankful Service. Basically, Scott says if customers tell you there's a problem, instead of … Tagged: culture |
![Help Desk Certifications: MCDST [HelpDeskNotes]](http://imageserver.news.speeple.com/0/2/6/0/b/7/9/2/e/0/cd3c1dc92f30ce8cac5454.jpeg) |
Help Desk Certifications: MCDST [HelpDeskNotes]Know More Media - Customer Service / Services - Jan 31, 2007 Thinking you want to get a certification that will make sense in your help desk career? Check out the MCDST (Microsoft Certified Desktop Support Technician). While no certification is perfect, the MCDSTS is a great … Tagged: certifications |
![Why Blogs May Be Better Than Regular Websites [CustomersAreAlways]](http://imageserver.news.speeple.com/d/7/e/b/f/9/8/4/9/a/49408ea7dd1b73f0fa7358.gif) |
Why Blogs May Be Better Than Regular Websites [CustomersAreAlways]Know More Media - Customer Service / Services - Jan 31, 2007 After reading Glenn Ross’s post about quieting negative word-of-mouth with your blog, I’m beginning to think that companies without blogs are either hiding in a cave and have no idea how powerful blogs are or they … Tagged: corporate blogging |
![Top 3 Call Types & Situations During the Holiday Season [CallCenterScript]](http://imageserver.news.speeple.com/1/2/9/f/e/9/b/2/4/1/1e4c1e56c038f7aee195aa.jpeg) |
Top 3 Call Types & Situations During the Holiday Season [CallCenterScript]Know More Media - Customer Service / Services - Jan 31, 2007 Christmas is definitely a season when a call center gets more than a fair share of call types. Situations are either interesting, funny, emotional, stressful, frustrating, and overrated. Inquiries on Purchases & … |
Know More Media - Internet / Ecommerce / Online Business - Jan 31, 2007
Now that I got done with AlwaysON NYC - while blogging at a Brooklyn Cafe near my studio, I came across Jason Calacanis's post about the TechCrunch 20 conference he's helping to put together with TechCrunch. I began …
Tagged: alwayson nyc
Know More Media - Internet / Ecommerce / Online Business - Jan 31, 2007
Webanalyticsbook made it in to the Jimmy Whales event that I got locked out of because I was 15 minutes late and the guard downstairs would not let me go in. I wasn't there, so I can't tell you how it went, but …
Tagged: web analytics
Know More Media - Internet / Ecommerce / Online Business - Jan 31, 2007
Exhausted after my AlwaysOn NYC coverage plus having lunch with my manager at IBM and then just missing Jimmy Whales talk at NYU because it was too packed today; I was just about to go over for a life drawing session …
Know More Media - Internet / Ecommerce / Online Business - Jan 31, 2007
I don't generally have that much to say about Coremetrics - even though I'm using it at IBM (in Pilot form - I generally like to work with something fully set up in order to speak about it - otherwise I might be …
Tagged: web analytics
Know More Media - Internet / Ecommerce / Online Business - Jan 31, 2007
Well, I tried to go to see Jimmy Whales of Wikipedia, today, but when I got over to Courant Institute, 251 Mercer Street, Room 109 at NYU, it was packed and the guard downstairs was not letting anyone else up to the …
Tagged: wikipedia
![Are You Listening? [ManagersRealm]](http://imageserver.news.speeple.com/f/4/b/a/c/c/8/b/a/c/2c123e4c733331150294a8.jpeg) |
Are You Listening? [ManagersRealm]Know More Media - Management / Operations - Jan 31, 2007 Listening is far more than being in the presence of someone while they're talking. For business leaders and managers, it's one of the most crucial elements that determines success in our day; especially among younger … Tagged: inspiration |