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Say Thank You, Not I'm Sorry [HelpDeskNotes]

knowmoremedia.com » 2007 » January » 31st » Say Thank You, Not I'm Sorry [HelpDeskNotes]

Tagged: culture

Scott Ginsberg recently published a great article that sums up handling problems on the Help Desk to a T: Sorry Service VS Thankful Service. Basically, Scott says if customers tell you there's a problem, instead of apologizing, thank them for bringing the issue to your attention. KMMAD Think about it: Thank you: "Thank you for letting me know that ticket hasn't been handled yet. I will get … Continue Reading »

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