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Know More Media - Customer Service / Services - Jan 31, 2007
In line with Accenture's big Indian plan comes Kimberly-Clark Corp's seven year LONG outsourcing contract for its human resource service. Kimberly-Clark Corp, the maker of Kleenex tissues and Huggies diapers has been …
Tagged: news, human resources, deals and agreements
![Accenture and India: A floodgate to open? [BPOTiger]](http://imageserver.news.speeple.com/5/2/2/5/e/9/0/b/0/3/4c7b316f6c0d4a35cba738.jpeg) |
Accenture and India: A floodgate to open? [BPOTiger]Know More Media - Customer Service / Services - Jan 31, 2007 After Accenture's decision to have more workers in India then anywhere else in the world, analysts have started giving their thoughts on the issue. Author Malcolm Gladwell calls it a tipping point. What is a tipping … Tagged: opinion |
![What Do Business Travelers Want? [CustomersAreAlways]](http://imageserver.news.speeple.com/a/f/9/2/1/8/f/e/f/6/82fc58dce1fcb1ba659509.jpeg) |
What Do Business Travelers Want? [CustomersAreAlways]Know More Media - Customer Service / Services - Jan 31, 2007 The latest issue of Business Week has an article that talks about these new airlines that are popping up. They’re targeted towards business travelers and industry insiders are wondering whether or not they’ll … Tagged: travel industry |
![How to Make the ITIL Business Case [HelpDeskNotes]](http://imageserver.news.speeple.com/3/0/0/1/3/3/b/7/6/f/d2a7c3404c2585944647bd.jpeg) |
How to Make the ITIL Business Case [HelpDeskNotes]Know More Media - Customer Service / Services - Jan 31, 2007 Flickr'd by LuluP The ITIL Critic wrote an interesting article about making the case for ITIL: Make sure your business case... Takes away pain or fear. Deliver on key people's personal agendas. Radical … Tagged: itil |
![No megadeals, but megascope in 2007 [BPOTiger]](http://imageserver.news.speeple.com/1/8/9/0/4/1/a/9/0/1/4a8405e893063c30e5f124.jpeg) |
No megadeals, but megascope in 2007 [BPOTiger]Know More Media - Customer Service / Services - Jan 31, 2007 "Megascope" deals will be the new yardstick of big outsourcing contract signings, declares consulting firm Gartner. Megascope are deals with more than $1 billion contract value, in the light of selective outsourcing … Tagged: event, study and survey |
![Abu Dhabi Commercial Bank to get improved ATM network from NCR [BPOTiger]](http://imageserver.news.speeple.com/3/d/7/e/8/a/e/1/5/5/abf6376bcfcaa97185852f.jpeg) |
Abu Dhabi Commercial Bank to get improved ATM network from NCR [BPOTiger]Know More Media - Customer Service / Services - Jan 31, 2007 Abu Dhabi Commercial Bank (ADCB) has signed a multi-year ATM outsourcing project with NCR Corporation. In a press relase it informs that NCR under the contract will keep vigil over ADCB's ATM estate on a 7x24x365 basis … Tagged: news, management, banking |
![Accenture to hike headcount in India [BPOTiger]](http://imageserver.news.speeple.com/e/f/0/9/1/a/f/f/8/6/d17ec6c020176da9dfe615.gif) |
Accenture to hike headcount in India [BPOTiger]Know More Media - Customer Service / Services - Jan 31, 2007 India is all set to become global software and outsourcing company Accenture's largest centre in the world. The consulting major surprising everyone plans to add a good 30 per cent more jobs in the country and thus … Tagged: india, news, management |
![Emerging countries will lead in outsourcing [BPOTiger]](http://imageserver.news.speeple.com/5/f/8/8/e/e/1/6/2/e/2d84881084218e75ccaef8.jpeg) |
Emerging countries will lead in outsourcing [BPOTiger]Know More Media - Customer Service / Services - Jan 31, 2007 Amidst well circulated rumor that some companies are taking their back office and contact center office back home, one research firm however, contradictorily affirms that the off shoring trend will only go up and … Tagged: trends and practices, study and survey |
Know More Media - Customer Service / Services - Jan 31, 2007
Along with growing (and probably pervasive) IT outsourcing practices comes operational complexity with higher risks. Familiar (and proven, tried, tested??) risks can be handled with experience and expertise, but its …
Tagged: best practices, basics, software and it
![The life of the "At Will " employee - Cartoon [HelpDeskNotes]](http://imageserver.news.speeple.com/8/6/1/8/2/f/7/1/f/4/7c1e732c3ac6dc518e8ba3.gif) |
The life of the "At Will " employee - Cartoon [HelpDeskNotes]Know More Media - Customer Service / Services - Jan 31, 2007 Job security is not something that is often associated with the call center industry. Layoffs and an uncertain future are characteristics more commonly found in the contact center world. Along those lines the term “at … Tagged: help desk comics |