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Know More Media - Customer Service / Services - Apr 5, 2007
Kobe Bryant of the Los Angeles Lakers is on fire! He’s the second player in the NBA to have four straight games of 50 or more points and has made 19,000 points during his whole career. Pretty phenomenal achievements …
Tagged: business, motivation, success, kobe bryant
Know More Media - Customer Service / Services - Apr 5, 2007
Being able to provide great customer service is a process - a journey into getting to know ourselves and a journey into learning how we interact with other people. Yes, it starts with you. Whether you’re the CEO …
Tagged: customer service, self development, philosophies
Know More Media - Customer Service / Services - Apr 5, 2007
Remember yesterday when I talked about how knowledge is important when you work in customer service ? Well, today I came across this article over at Knowledge at Wharton…A 17 month study was conducted in a large retail …
Tagged: research, employees, customer satisfaction, retail stores
Know More Media - Customer Service / Services - Apr 5, 2007
Here is another list of call center videos for all of you. Remember to bring your snacks and drinks before clicking on the links. Most importantly, listen through your headsets in case you encounter language only …
Tagged: humor, customer service, call center stories, call center humor
Know More Media - Customer Service / Services - Apr 5, 2007
Get that popcorn ready! It’s time to watch some videos today. I’ve managed to find different videos on the call center industry. The videos that you are about to see might contain mature or vulgar language, so make …
Tagged: call center stories, call center
Know More Media - Sales / Marketing - Apr 5, 2007
In a 2006 study by Deutsche Bank study, it was found that if newpapers wanted to survive they would have to affiliate with online newspaper networks, along with either creating an online classified presence or …
Tagged: internet advertising, classified ads, online marketing, digital trends
Know More Media - Aerospace / Airlines / Defense - Apr 5, 2007
A little bit of employee troubles could rock Virgin Blue. The airline is facing a threatened first ever strike. Both pilots and flight attendants have become upset with the airline. The pilots have said that …
Tagged: airlines, pilots, unions, international airlines
Know More Media - Management / Operations - Apr 5, 2007
We're now in part 6 of Expectation versus Satisfaction arc. I shared in part 1 of this arc that I'm not shocked by the information in the article and asked "Why is expectation so low?". I'm suggesting answers from …
Tagged: usability, web design, experience, expectation, rvm6
Know More Media - Management / Operations - Apr 5, 2007
This post is from Julianne, a student in UMass Lowell's Strategic Management class. I'm sharing the students' emails and encouraging them to post on my blog in order to get some attention for what they're doing. "My …
Tagged: social media, media strategies
Know More Media - Self-Improvement / Professional Development - Apr 5, 2007
A hundred and twenty years ago today, Helen Keller found the meaning of language with Anne Sullivan. That thought makes me feel diminutive and it makes me realize that there’s nothing that can’t be overcome. The …