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An Example of Not Listening [CustomersAreAlways]Know More Media - Customer Service / Services - May 3, 2007 When a customer calls you on the phone, do you really listen to your customers when they’re telling you their problem? Here’s a perfect example of not listening that just happened five minutes ago… I called the … Tagged: customers, communication, listening, listening skills |
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Nordstroms Adds More Rewards to Loyal Customers [CustomersAreAlways]Know More Media - Customer Service / Services - May 3, 2007 As if we didn’t love Nordstrom (JWN) already, the company is giving us another reason to love them more. Nordstrom just launched a “Fashion Rewards” program that will give additional perks to the big spenders. Here are … Tagged: nordstrom, loyalty programs, customer loyalty |
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What If This Was the Meaning of Life? [CustomersAreAlways]Know More Media - Customer Service / Services - May 3, 2007 If you want a great example of people who are doing what they love, check out Kim and Jason's website and blog. Jason stopped by and left a comment, which of course prompted me to check out his website…Truly inspiring! … Tagged: work, life, inspiration |
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The Jack Welch Management Mystique - 39 [ManagersRealm]Know More Media - Management / Operations - May 3, 2007 "What counts is what you deliver" Many companies and business leaders claim that they have meritocracies, but in reality they make decisions based upon the class or status of a person and their credentials. Welch … Tagged: results, ge, general electric, jack welch, business leadership, great leader, business leader, business teacher, candor, demanding, great business leader, greatest business leader, management theorist, no nonsense executive, straight shooter, strategic thinker |
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Herb Kelleher: The Method Behind His Madness - 73 [ManagersRealm]Know More Media - Management / Operations - May 3, 2007 "We've got a heck of a story to tell." Rather than go into the entire story of Southwest Airlines (LUV), it's better to think about the fact that it seems that everyone knows the general story of the airline. That's … Tagged: control, friendly, southwest airlines, creativity, flexible, luv, herb kelleher, genuine, be yourself, business leaders, embrace paradox, great leader, lead by example, management style, operational discipline, participate |
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Richard Branson - Lessons in Business, Management and Life - 85 [ManagersRealm]Know More Media - Management / Operations - May 3, 2007 Branson writes his staff "chitty-chatty" letters to tell them everything that is going on and to encourage them to write him with any ideas or suggestions. The more we read about the great managers of companies, the … Tagged: innovation, branding, brand, motivation, creativity, inspiration, richard branson, virgin, managing growth, business leaders, great leader, lead by example, management style, great managers, no limitations |
Know More Media - Aerospace / Airlines / Defense - May 3, 2007
~Now Boarding All Rows, Gate 41~ New Destinations/New Service for Airlines MAXjet launches Los Angeles to London Stansted; increases Las Vegas services; and replaces seasonal service from Washington Dulles with full …
Tagged: delta airlines, jetblue, united airlines, airtran
Know More Media - Aerospace / Airlines / Defense - May 3, 2007
Emerging from bankruptcy protection just days ago, Delta Air Lines started selling stock on the New York Stock Exchange again. CEO Jerry Grinstein signaled his confidence in the company by purchasing 1,000 shares of …
Tagged: airlines, delta airlines
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IMG Will Acquire Collegiate Licensing Company [TheBizofKnowledge]Know More Media - Education - May 3, 2007 CLC was founded in 1981 and is the oldest and largest collegiate licensing agency in the U.S. currently representing nearly 200 colleges, universities, bowl games, athletic conferences, the Heisman Trophy and the NCAA … Tagged: business, licensing, academics, bcs, img, clc, business of education, merchandising |
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Strayer Education Reports Record Revenues, Earnings, Enrollments [TheBizofKnowledge]Know More Media - Education - May 3, 2007 It seems not all of the big players in the fopro industry are hurting. Strayer Education, Inc reported record revenues, record earnings and a record enrollment for the first quarter of 2007. Total enrollments were up … Tagged: education, operations, university, earnings, revenue, enrollment, for profit university |