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TelecomSwitchboard - Aug 22, 2007
TelcomSwitchboard.com will discuss everything related to the Telecommunications Industry, including telecom hardware and equipment (routers, cable, switches, T1/DS1, telephone equipment, etc), telecom manufacturers …
Tagged: about telcomswitchboard
Know More Media - Customer Service / Services - Aug 22, 2007
HR and training firm Berkeley Systems Management has opened a new call center training arm in Cebu City. The enter aims to address vast workforce in the country that wants to get into burgeoning BPO sector but does not …
Tagged: philippines outsourcing bpo
Know More Media - Customer Service / Services - Aug 22, 2007
The current hurricane season brings to mind the importance of a solid Disaster Recovery Plan. Think about what would happen to your company if all computer data was lost. How many people would be unable to work? In an …
Tagged: crisis management, news trends and events, hurrican dean
Know More Media - Customer Service / Services - Aug 22, 2007
Do you calculate the Lifetime Value of your customers? I admit that I don't. I would much rather value each and every customer from the very beginning - that way they have no excuse than to spend more money with me …
Tagged: customer value, lifetime value
Know More Media - Customer Service / Services - Aug 22, 2007
That's probably what some of you guys will think after watching this old Southwest Airlines commercial... I don't quite remember those days as I was a young gal in the 70's. Do you remember when flight attendants …
Tagged: customer service, southwest airlines, flight attendants, travel industry, employee uniforms
Know More Media - Customer Service / Services - Aug 22, 2007
Did Netflix (NFLX) finally figure out that customer service will be the determining factor in their success over Blockbuster? According to this New York Times article - apparently they have figured it out. The company …
Tagged: in the news, customer service, netflix, nflx, call centers
Know More Media - Advertising / Branding - Aug 22, 2007
If I had an agency (God forbid!) And a new Marketing Director arrived on the scene at my largest client... I would immediately resign the account. After all, why spend a few short months trying to impress the new …
Tagged: agencies, client, ad campaigns, client relations
Know More Media - Writing / Speaking - Aug 22, 2007
"He'd applied to eight banks in his senior year at Harvard and was invited to join seven. After working for four years at Pearson Crowell, a bulge bracket investment bank, as an analyst and later as a senior associate …
Tagged: writing tips, five easy questions, min jin lee, novel editing, outlining
Know More Media - Writing / Speaking - Aug 22, 2007
Where in the world is your book? A string of geographical posts about fictional settings surfaced in my reader today. (Thanks, SF Signal!) To start things off, Google blogged about how they are slowly "geomapping the …
Tagged: freelancing, travel writing, writing resources, publishing spotted
Know More Media - Communications / Telcom - Aug 22, 2007
TelcomSwitchboard.com will discuss everything related to the Telecommunications Industry, including telecom hardware and equipment (routers, cable, switches, T1/DS1, telephone equipment, etc), telecom manufacturers …
Tagged: about telcomswitchboard