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Know More Media - International Business - Mar 31, 2008
If you’re an American and enjoy living in your capitalist, laissez-faire economy, then I have a holiday choice for you: consider China. Why? There is more similarity between the average Chinese and the average American …
Tagged: china, america, american, wal mart, chinese, patriotism, capitalism, migrations, chinese culture, similarity
Know More Media - International Business - Mar 31, 2008
Just as Tata Motors' purchase of Jaguar and Land Rover last Wednesday was about to become a moot topic, I read something that sparked my interest in the topic. According to this article by an expat in Mumbai, the $2.3 …
Tagged: joint ventures, land rover, jaguar, research and development, chinese cars, tata motors, ford motor, indian cars, china and world, jv
Know More Media - International Business - Mar 31, 2008
Sachin Tendulkar will miss the second test against South Africa , starting from 3rd April 2008. Mohammed Kaif has been named as the replacement. Kaif has been recalled to the test squad since his last test appearance …
Tagged: india, south africa
Know More Media - International Business - Mar 31, 2008
The second test of India vs South Africa test series is going to start from 3 April 2008. The match will take place at the Sardar Patel Stadium, Ahmedabad. Ahead of the second test Indian team is now facing a number of …
Tagged: india, south africa
Know More Media - International Business - Mar 31, 2008
On Saturday, the Ambassador of Tajikistan inaugurated a seminar on National Trade Corridor at Lahore, Pakistan. While inaugurating the ceremony, he said that his country is planning to sell cheap power to Pakistan …
Tagged: pakistan
Know More Media - International Business - Mar 31, 2008
In the Indian state of West Bengal, archaeologists discovered small stone weapons and other artifacts that are 15000-20000 years old. These artifacts belong to the stone-age and provide evidence of human existence in …
Tagged: bangladesh
Know More Media - Customer Service / Services - Mar 31, 2008
I don’t understand why a building would even allow their office space to be leased by many call centers and not even plan or consider elevator traffic. If I were to do this, I’m sure to tell my architect to think …
Tagged: operations, agents, call center industry, call center management
Know More Media - Customer Service / Services - Mar 31, 2008
Here's a little nugget of advice I read over at Own Your Brand: "Refuse to complain about what you don’t have and find your unique way of delivering on your brand promises." Companies have found plenty of excuses on …
Tagged: advice, inspiration, customer service tips, good customer service story, mike wagner, jarell carson
Know More Media - Customer Service / Services - Mar 31, 2008
Call simulations or doing mock calls are often done during recruitment and training. It is an effective way of helping agents get more comfortable and ready for a live call. This is why the environment for them to do …
Tagged: operations, recruitment, call center training
Know More Media - Customer Service / Services - Mar 31, 2008
It is important for a team of call center agents to get together as a group and celebrate their success or just to know more about the newest member. Funds are always budgeted for team buildings and the call center or …
Tagged: operations, agents, call center management, team leaders