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Handling emotional debtors [BizCreditPolicy]

knowmoremedia.com » 2008 » May » 28th » Handling emotional debtors [BizCreditPolicy]

Tagged: excuses, making collection calls, understanding debtors, ethics and integrity

When you make calls to customers that are past due, brace yourself for an emotional phone call. That emotion might be anger, embaressment, sadness and could entail crying, swearing and yelling. Be ready for this. Making debt collection calls is hard enough but trying to convince a crying customer to send you money is something else. Always remember that debtors will get upset that you are … Continue Reading »

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