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Tagged: what makes a good collector, making collection calls, understanding debtors
When you pick up the phone to make a collection call, you will have already checked out the customers account, but do you have an opening line? You will want to know what you are going to say before the customer answers the phone. Your opening statement should be brief and to the point. You need to identify yourself and your company, state why you are calling and what you want. An example could … Continue Reading »