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Call center agent: How to be a successful one [BPOTiger]

knowmoremedia.com » 2008 » May » 30th » Call center agent: How to be a successful one [BPOTiger]

Tagged: career, call center career, call center jobs, call center agent

Call center agents are actually ambassadors of the brands that they work for. They are familiar with the products or services that they represent to the customers. They have to show genuine interest in customer's queries. They can not show anger or frustration. So, first thing first, to be a successful call center agent one has to be a good actor also. Broadly, the characteristics of a … Continue Reading »

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