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Would You Like Burnt Toast With Your Soup Madam? [SmallBizMentor]

knowmoremedia.com » 2008 » June » 2nd » Would You Like Burnt Toast With Your Soup Madam? [SmallBizMentor]

Tagged: customer service, small biz mentor, customer service recovery, yvonne russel

When I was in England, I encountered waiters who I swear trained at the Basil Fawlty school of hospitality... plates thrown on the table and everything was too much trouble. At the time, I thought it was hilarious. Maybe I've been watching Kitchen Nightmares too much, but I'm less inclined to accept sloppy service in restaurants these days. Okay, mistakes can happen and it's busy in the kitchen … Continue Reading »

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