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Q & A: Software to Train English Proficiency for Call Center Agents [CallCenterScript]

knowmoremedia.com » 2008 » July » 2nd » Q & A: Software to Train English Proficiency for Call Center Agents [CallCenterScript]

Tagged: communication skills, advice column

Rey is currently a facilitator of an English Proficiency Program for kids and had worked in a call center. His company is planning to expand its services to include call center training, focusing on English grammar training. He asks, “What software can you recommend for training; mock call simulation, soft skills and other materials necessary to prepare the students for a successful call center … Continue Reading »

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