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Tags | Domains | Searches | Statistics | Options | Advanced Search |
» 2007![Top 5 Outsourcing Trends for 2008 [HelpDeskNotes]](http://imageserver.news.speeple.com/b/1/4/2/6/9/0/d/9/8/74bdfd0da5854cdd9b0519.jpeg) |
Top 5 Outsourcing Trends for 2008 [HelpDeskNotes]Dec 31, 2007 The new year is upon us, and predictions about outsourcing business trends for 2008 are in. The International Association of Outsourcing Professionals (IAOP) says that socially responsible outsourcing, global … Tagged: outsourcing, 2008, news trends and events, iaop |
![The Best/Worst of 2007 - Technically Speaking [HelpDeskNotes]](http://imageserver.news.speeple.com/3/7/a/a/1/d/6/5/e/8/6d922e326e9619d96a2a1b.jpeg) |
The Best/Worst of 2007 - Technically Speaking [HelpDeskNotes]Dec 31, 2007 The end of the year always brings stories that compare all the best/worst changes that the year has brought. Whether or not I agree with all of them, I do find many of them interesting, and together they highlight the … Tagged: news trends and events, books articles and other resources, new years resolutions 2008 |
![Your Own Home Based Center: Email Spam [CallCenterScript]](http://imageserver.news.speeple.com/d/1/9/8/c/9/3/e/1/0/9a8f19e8d3748b7999a273.gif) |
Your Own Home Based Center: Email Spam [CallCenterScript]Dec 30, 2007 As I was going through my email, I received one from home.based.call.center.for.you at gmail dot com (actually a couple of the same one) that initially sparked my interest. But, as I read on, skepticism replaced my … Tagged: work at home, work from home jobs, telemarketing, home based call center agents |
![Six Links For Saturday [CustomersAreAlways]](http://imageserver.news.speeple.com/b/0/c/e/e/6/4/5/f/a/4ca381bacce7b7fe283428.jpeg) |
Six Links For Saturday [CustomersAreAlways]Dec 30, 2007 It's been a day full of good readings! Here are six links for Saturday: According to this article at The New York Times, Apple is becoming known as the "Nordstrom" of the tech world. Dale Wolf has convinced me that … Tagged: resources, customer service |
Dec 30, 2007
Awhile ago I announced the news of a one-day event called the "Customer Service is the New Marketing Summit" sponsored by Get Satisfaction. Well, if you're thinking about attending this event on February 4, 2008, you …
![Teach Juggling Skills to Customers? [CustomersAreAlways]](http://imageserver.news.speeple.com/6/8/f/a/0/c/7/f/9/9/4f92015788c2be0a54d78a.jpeg) |
Teach Juggling Skills to Customers? [CustomersAreAlways]Dec 30, 2007 If you're looking for an entertaining overview of the "ABC's" of customer service, you might want to check out this article by Silvana Clark. Here's what she suggests for the letter "J": Juggle: Expecting extra long … Tagged: customer service, customer service tips |
![Airports Hope to Provide Better Customer Service in 2008 [CustomersAreAlways]](http://imageserver.news.speeple.com/a/5/1/4/c/c/9/8/c/f/ff60a3e54510f45b36f036.jpeg) |
Airports Hope to Provide Better Customer Service in 2008 [CustomersAreAlways]Dec 29, 2007 According to this article over at The New York Times, airports are stepping up to create a more pleasant experience for fliers. The question asked is, Can Airports Calm the Nerves? The consensus among "industry … Tagged: airports, travel industry |
![The Birth of a Help Desk Operations Center [HelpDeskNotes]](http://imageserver.news.speeple.com/a/5/1/c/5/4/f/b/3/3/f32b9c8a120c06bc079a3c.jpeg) |
The Birth of a Help Desk Operations Center [HelpDeskNotes]Dec 29, 2007 Although I have often thought about it, I just realized that I never written about the birth of an Operations Center. So here it is: It began a lot of frustrated new people. Like a child learning to swim, they were … Tagged: help desk fundamentals, process and methodology, call center communication, outage and crisis management |
![Be Nice in 2008 [CustomersAreAlways]](http://imageserver.news.speeple.com/1/0/3/0/1/3/2/e/1/8/e69bf51e7a0a4a0a77dd17.jpeg) |
Be Nice in 2008 [CustomersAreAlways]Dec 29, 2007 Have you made your New Year's goals or resolutions for 2008 yet? I actually like this idea of a dream book... I also like Manolo's (one of my favorite fashion bloggers) advice: "Make the world more super fantastic … Tagged: advice, kindness, customer service tips |
![Firing Your Customers Revisited [CustomersAreAlways]](http://imageserver.news.speeple.com/a/0/f/5/c/3/7/d/9/6/40c2b89de327a93c31165a.gif) |
Firing Your Customers Revisited [CustomersAreAlways]Dec 29, 2007 There's a great debate over at the Wharton website about firing your worst customers (via Duct Tape Marketing ). The study done by two Wharton marketing professors says that firing your "low value" customers is … Tagged: research, customer value |