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» 2008![A Little Soul Searching [CustomersAreAlways]](http://imageserver.news.speeple.com/2/f/5/5/1/7/7/e/9/4/2eeb227f7a9742af3f22dc.jpeg) |
A Little Soul Searching [CustomersAreAlways]Sep 15, 2008 I do apologize for the hiatus that I have taken here. Business life is changing quite a bit for me and I've had to do a bit of soul searching. One of the things that I've been going back and forth on is whether or not … Tagged: about customersarealways |
Aug 27, 2008
I got the news the other day... The Customer Service Carnivale will be the Featured Carnivale over at Blog Carnival next Tuesday, September 2nd! Finally! It's nice to be recognized once in awhile, eh? I will be …
Tagged: carnivale of customer service
![How to Change the Way We Think About Customer Service [CustomersAreAlways]](http://imageserver.news.speeple.com/6/a/6/2/3/7/8/9/1/3/62869c513187dbbbb90818.jpeg) |
How to Change the Way We Think About Customer Service [CustomersAreAlways]Aug 25, 2008 I’ve had some time away from this blog to let my mind relax and contemplate the state of customer service. Much of what I’ve been thinking about has been in alignment with a book that I’ve been reading titled How You … Tagged: inspiration, philosophies |
Aug 15, 2008
...this month over at my other blog, Online Business Resources . The main idea is that even though you have an online business where everything may be automated, you still have an obligation to be there for your …
Tagged: online customer service tips
![Customer Service Carnivale: The Late Edition [CustomersAreAlways]](http://imageserver.news.speeple.com/a/c/9/0/b/d/e/9/b/2/e9ee68937328cb974297b2.png) |
Customer Service Carnivale: The Late Edition [CustomersAreAlways]Aug 5, 2008 This carnivale is a day late and I do apologize! I had planned to post it yesterday afternoon, but I got struck with food poison...But enough with excuses! Thanks for your patience ;) Here's a little rant from a … Tagged: carnivale of customer service |
Aug 1, 2008
Yet another thought crossed my mind. Though I agree one has to understand the client’s culture and learn how to adapt to the customers on the phone, great customer service or sales is technically being true to one’s …
Tagged: culture, call center industry
![Survey: Call Center Seminar Series [CallCenterScript]](http://imageserver.news.speeple.com/0/8/f/5/c/d/7/6/0/3/043673e39cd77f6be4f70e.jpeg) |
Survey: Call Center Seminar Series [CallCenterScript]Aug 1, 2008 My colleagues and I are planning a series of call center seminars sometime September or around October. I will need your opinion and request if you could answer the following questions. You can answer through here or … Tagged: contests, seminars, training and development, events and conferences |
![Satyam story: India sucks, Satyam to open centers in Brazil and Mexico, Australia, Europe, West Asia [BPOTiger]](http://imageserver.news.speeple.com/7/5/f/2/5/e/6/a/4/4/5a6f10f9f6d3f5c096b47e.jpeg) |
Satyam story: India sucks, Satyam to open centers in Brazil and Mexico, Australia, Europe, West Asia [BPOTiger]Aug 1, 2008 When various state governments in India are creating IT parks in tier II and III cities, trying hard to get some big companies so that small and medium follows and giving subsidies and tax incentives so to get more … Tagged: india, trends and practices, satyam mexico, satyam africa, satyam brazil, satyam australia, capegmini france |
![Customer Service: Read Around the Web [CustomersAreAlways]](http://imageserver.news.speeple.com/f/9/f/3/e/0/c/a/4/5/13bc6c292756511991992d.jpeg) |
Customer Service: Read Around the Web [CustomersAreAlways]Jul 31, 2008 Here are some thoughts to reflect on from now through the weekend... "People don't refer business to you because you meet their minimum expectations. They refer you because they expect you to do a good job which, in … Tagged: quotes, thought for the day |
![Strong rupee and weak dollar erode growth for IT companies in India [BPOTiger]](http://imageserver.news.speeple.com/0/8/e/c/6/d/1/f/6/f/9b8817a0562160f2440718.jpeg) |
Strong rupee and weak dollar erode growth for IT companies in India [BPOTiger]Jul 31, 2008 The value of US dollars earned by exports have cut into India’s high growth IT sector, says a study by CyberMedia. It states that Indian IT companies more than the slowdown has been hit harder by the fact that Indian … Tagged: india, dell, sap, accenture, cybermedia |