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BPOTiger - Jul 30, 2008
Why organizations outsource? There are thesis and research and what not. Lets take a simple five reaosns. CORE COMPETENCY: While for some enterprises the primary reason for outsourcing may be cost factor, but in …
Also tagged: core competency, management control
Know More Media - International Business - Jul 30, 2008
Why organizations outsource? There are thesis and research and what not. Lets take a simple five reaosns. CORE COMPETENCY: While for some enterprises the primary reason for outsourcing may be cost factor, but in …
Also tagged: core competency, management control
ProductivityGoal - Apr 1, 2008
Who won't find computers as one of the most important tools ever invented? If you're reading this, I don't have to stress that fact anymore. Almost every year a new upgrade is available for the consumers to get a hold …
Also tagged: documents, backup, document management, filing, files, business responsibilities, computer use, computer productivity tips
Know More Media - Self-Improvement / Professional Development - Mar 31, 2008
Who won't find computers as one of the most important tools ever invented? If you're reading this, I don't have to stress that fact anymore. Almost every year a new upgrade is available for the consumers to get a hold …
Also tagged: documents, backup, document management, filing, files, business responsibilities, computer use, computer productivity tips
BPOTiger - Feb 1, 2008
Customer Relationship Management (CRM) is a management strategy that almost every business house in the world deploys to spruce up its relationship matrix with its customers. CRM is a set of techniques used broadly to …
Also tagged: crm, management, clc, customer relationship management, customer life cycle
BPOTiger - Feb 1, 2008
In the previous article I discussed about how to respond to angry customers. Heres’ goes the concluding part. 1. Speak softly: Even to the loudest and most abusive customer, you can’t hurl your anger. Instead respond …
Also tagged: work and life, angry customers, irate customer service
BPOTiger - Feb 1, 2008
Here, I am noting down 10 ‘angry customer management’ tips to diffuse the fiery irate customers. Assume that he/she has every right to be angry: The customer does not know you, by your cast, creed, whatever, so don’t …
Also tagged: angry customers, irate customer service
BPOTiger - Feb 1, 2008
Customers are never wrong. Providing them best service not only ensures a happy customer who may come back to you again but also it substantially enhances the image of the brand that you are servicing. Let’s discuss …
Also tagged: call centers, work and life, best customer service tips, top 10 customer servicing, top customer service tips
Know More Media - Customer Service / Services - Feb 1, 2008
Customer Relationship Management (CRM) is a management strategy that almost every business house in the world deploys to spruce up its relationship matrix with its customers. CRM is a set of techniques used broadly to …
Also tagged: crm, management, clc, customer relationship management
Know More Media - Customer Service / Services - Feb 1, 2008
In the previous article I discussed about how to respond to angry customers. Heres’ goes the concluding part. 1. Speak softly: Even to the loudest and most abusive customer, you can’t hurl your anger. Instead respond …
Also tagged: work and life, angry customers, irate customer service