Tags | Domains | Searches | Statistics | Options | Advanced Search
|
Tags | Domains | Searches | Statistics | Options | Advanced Search |
Know More Media - Customer Service / Services - Aug 1, 2008
Yet another thought crossed my mind. Though I agree one has to understand the client’s culture and learn how to adapt to the customers on the phone, great customer service or sales is technically being true to one’s …
Also tagged: culture
CallCenterScript - Aug 1, 2008
Yet another thought crossed my mind. Though I agree one has to understand the client’s culture and learn how to adapt to the customers on the phone, great customer service or sales is technically being true to one’s …
Also tagged: culture
Know More Media - Customer Service / Services - Jul 17, 2008
It is a strategy that most companies adopt to keep people in the company for at least 3 to 6 months. This assures that training hours weren’t wasted and is a way to cut down “No Call No Shows” during this stage. It is …
Also tagged: operations, recruitment, philippine call centers
CallCenterScript - Jul 17, 2008
It is a strategy that most companies adopt to keep people in the company for at least 3 to 6 months. This assures that training hours weren’t wasted and is a way to cut down “No Call No Shows” during this stage. It is …
Also tagged: operations, recruitment, philippine call centers
CallCenterScript - Jul 1, 2008
One of the global big players in the outsourcing industry has just launched their home based agent program at their Albuquerque facility. Starting with 200 agents, they are sure to expand their services through North …
Also tagged: news, work from home, homesourcing, us call center, home based agents
Know More Media - Customer Service / Services - Jul 1, 2008
One of the global big players in the outsourcing industry has just launched their home based agent program at their Albuquerque facility. Starting with 200 agents, they are sure to expand their services through North …
Also tagged: news, work from home, homesourcing, us call center, home based agents
CallCenterScript - Apr 1, 2008
I don’t understand why a building would even allow their office space to be leased by many call centers and not even plan or consider elevator traffic. If I were to do this, I’m sure to tell my architect to think …
Also tagged: operations, agents, call center management
Know More Media - Customer Service / Services - Mar 31, 2008
I don’t understand why a building would even allow their office space to be leased by many call centers and not even plan or consider elevator traffic. If I were to do this, I’m sure to tell my architect to think …
Also tagged: operations, agents, call center management
CallCenterScript - Mar 31, 2008
It may seem that operating a call center is the same as having a production line in a manufacturing plant, but it isn't. If you are still swayed to that concept, then you need to do more research and think twice even …
Also tagged: operations, agents
Know More Media - Customer Service / Services - Mar 31, 2008
It may seem that operating a call center is the same as having a production line in a manufacturing plant, but it isn't. If you are still swayed to that concept, then you need to do more research and think twice even …
Also tagged: operations, agents