Tags | Domains | Searches | Statistics | Options | Advanced Search
|
Tags | Domains | Searches | Statistics | Options | Advanced Search |
CallCenterScript - Jul 8, 2008
IBM Research Labs have developed new technology to mask and protect private information captured by call centers. It utilizes speech analytics to identify sensitive data that can only be accessed by authorized …
Know More Media - Customer Service / Services - Jul 8, 2008
IBM Research Labs have developed new technology to mask and protect private information captured by call centers. It utilizes speech analytics to identify sensitive data that can only be accessed by authorized …
CallCenterScript - Jul 4, 2008
Our guest blogger today is John Joseph, Vice President of Corporate Marketing at Envox Worldwide. He manages worldwide marketing, including corporate and marketing communications, product management and marketing, and …
Also tagged: voip, cti, ivr, predictive dialers
Know More Media - Customer Service / Services - Jul 4, 2008
Our guest blogger today is John Joseph, Vice President of Corporate Marketing at Envox Worldwide. He manages worldwide marketing, including corporate and marketing communications, product management and marketing, and …
Also tagged: voip, cti, ivr, predictive dialers
CallCenterScript - Mar 31, 2008
Tied to increase in attrition and constant demand to fill the seats, expenses increase and the purchase of call center headsets is common and basic tool for the job. But, it isn’t cheap. Some companies have different …
Also tagged: health, agents, call center ethics, call center jobs, attrition
Know More Media - Customer Service / Services - Mar 31, 2008
Tied to increase in attrition and constant demand to fill the seats, expenses increase and the purchase of call center headsets is common and basic tool for the job. But, it isn’t cheap. Some companies have different …
Also tagged: health, agents, call center ethics, call center jobs, attrition
CallCenterScript - Feb 25, 2008
I personally don't like dealing with IVRs, but it is integral to any call center. It has its pros and cons, and it really depends on what the center's call volume looks like. It also depends on the company's strategy …
Also tagged: ivr, inbound call center, reader s corner
Know More Media - Customer Service / Services - Feb 24, 2008
I personally don't like dealing with IVRs, but it is integral to any call center. It has its pros and cons, and it really depends on what the center's call volume looks like. It also depends on the company's strategy …
Also tagged: ivr, inbound call center, reader s corner
CallCenterScript - Sep 8, 2007
In today’s post, Greg Brashier of Virtual PBX explains how a hosted PBX’s browser based management suite can be used to monitor employees' activities - even if they are thousands of miles away. As part of its …
Also tagged: voip, acd, homesourcing, virtual call centers, home based call center agents
Know More Media - Customer Service / Services - Sep 8, 2007
In today’s post, Greg Brashier of Virtual PBX explains how a hosted PBX’s browser based management suite can be used to monitor employees' activities - even if they are thousands of miles away. As part of its …
Also tagged: voip, acd, homesourcing, virtual call centers, home based call center agents