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Know More Media - Customer Service / Services - Jun 28, 2008
As I browsed through customer service videos at YouTube hoping to find a good one to share with you, I discovered this one by Alan Fairweather in which he talks about how customer service training could be a waste of …
Also tagged: motivation, managers, alan fairweather
CustomersAreAlways - Jun 28, 2008
As I browsed through customer service videos at YouTube hoping to find a good one to share with you, I discovered this one by Alan Fairweather in which he talks about how customer service training could be a waste of …
Also tagged: motivation, managers, alan fairweather
CustomersAreAlways - Jun 24, 2008
Recently I sat in on a class taught by Maureen Orey titled "Motivation and Recognition Systems". The class consisted of about 25 supervisors of a locally-owned company. One of my goals is to become a speaker someday …
Also tagged: professional development, employees, managers, maureen orey
Know More Media - Customer Service / Services - Jun 24, 2008
Recently I sat in on a class taught by Maureen Orey titled "Motivation and Recognition Systems". The class consisted of about 25 supervisors of a locally-owned company. One of my goals is to become a speaker someday …
Also tagged: professional development, employees, managers, maureen orey
CustomersAreAlways - Dec 29, 2007
Yesterday I read Joe Capista's free ebook Build a Multi-Million Dollar Business (get it at his blog). Dr. Capista talks about "The Success Triangle" which are three things you need to have a successful business. This …
Also tagged: business, resources, success, philosophies, joe capista
Know More Media - Customer Service / Services - Dec 28, 2007
Yesterday I read Joe Capista's free ebook Build a Multi-Million Dollar Business (get it at his blog). Dr. Capista talks about "The Success Triangle" which are three things you need to have a successful business. This …
Also tagged: business, resources, success, philosophies
CustomersAreAlways - Dec 27, 2007
In the business world, every encounter you have with a person is a chance to make a good impression so that they remember you the next time they need a product or service that you offer. Whether it's shaking their …
Also tagged: marketing, building customer relationships
CustomersAreAlways - Dec 27, 2007
Customer service consultant Anne M. Obarski wrote an excellent article that talks about the challenges of Generation Y and customer service. Here's a little snippet of something that all of us should think about …
Also tagged: customer service, generation y
Know More Media - Customer Service / Services - Dec 27, 2007
In the business world, every encounter you have with a person is a chance to make a good impression so that they remember you the next time they need a product or service that you offer. Whether it's shaking their …
Also tagged: marketing, building customer relationships
Know More Media - Customer Service / Services - Dec 26, 2007
Customer service consultant Anne M. Obarski wrote an excellent article that talks about the challenges of Generation Y and customer service. Here's a little snippet of something that all of us should think about …
Also tagged: customer service, generation y