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Know More Media - Customer Service / Services - Feb 25, 2008
My father was on the hunt for a new desktop computer and I agreed to go along to offer my "informed" thoughts and advice. He wanted to check out Best Buy first and I told him about the $54 million lawsuit against the …
Also tagged: best buy
CustomersAreAlways - Feb 25, 2008
My father was on the hunt for a new desktop computer and I agreed to go along to offer my "informed" thoughts and advice. He wanted to check out Best Buy first and I told him about the $54 million lawsuit against the …
Also tagged: best buy
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Shop Rage - Customers Fight BackSmallBizMentor - Feb 25, 2008 We're familiar with road rage, but an increasingly common phenomenon is shop rage - consumer rage of the verbal and physical kind. Anooska Tucker-Evans reports on a University of Queensland study. The University of … Also tagged: university of queensland, anooska tucker evans, consumer rage, janet mccoll kennedy, shop rage, vote with your feet |
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Shop Rage - Customers Fight Back [SmallBizMentor]Know More Media - Small Business / Home Based Business - Feb 25, 2008 We're familiar with road rage, but an increasingly common phenomenon is shop rage - consumer rage of the verbal and physical kind. Anooska Tucker-Evans reports on a University of Queensland study. The University of … Also tagged: university of queensland |
![Every Call is Equally Important [CallCenterScript]](http://imageserver.news.speeple.com/5/e/a/7/d/2/1/b/9/6/e6e291125089d397759386.jpeg) |
Every Call is Equally Important [CallCenterScript]Know More Media - Customer Service / Services - Feb 22, 2008 It takes a lot of patience and being mindful of what goes on daily in a call center operations floor. You have agents answering numerous calls that it becomes monotonous and stressful (especially if calls are … Also tagged: operations, agents, call center management |
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Every Call is Equally ImportantCallCenterScript - Feb 21, 2008 It takes a lot of patience and being mindful of what goes on daily in a call center operations floor. You have agents answering numerous calls that it becomes monotonous and stressful (especially if calls are … Also tagged: operations, agents, call center management |
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Customer Service Carnivale: The Inspiration EditionCustomersAreAlways - Feb 19, 2008 The Customer Service Carnivale is here once again and I'm excited about all the quality submissions I received! You'll find a tremendous amount of inspiration that will help you find that inner passion for helping … Also tagged: inspiration, carnivale of customer service |
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Customer Service Carnivale: The Inspiration Edition [CustomersAreAlways]Know More Media - Customer Service / Services - Feb 18, 2008 The Customer Service Carnivale is here once again and I'm excited about all the quality submissions I received! You'll find a tremendous amount of inspiration that will help you find that inner passion for helping … Also tagged: inspiration, carnivale of customer service |
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eBay Power Sellers Strike Began Today: Boycott Will Last 18-25BusinessKnowMoreMedia - Feb 18, 2008 eBay sellers have had. A few weeks ago eBay announced it was raising fees and making changes to the feedback structure, prompting many North American sellers to close shop and return to more traditional outlets such as … Also tagged: business, ebay, entrepreneurs, online auctions, issues that impact business, ebay sellers strike, ebay boycott |
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3 Simple Rules vs Tons of KPIsCallCenterScript - Feb 18, 2008 We all deal with tons of measurable KPIs in our centers and sometimes don’t even realize that we torment and expect our agents to balance the long list of these metrics. I admit I, too, have added metrics to make it … Also tagged: operations, agents, call center management |