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  1. Small Biz Mentor Readers Concerned About Shop Rage - Comments Roundup

    Small Biz Mentor Readers Concerned About Shop Rage - Comments Roundup

    SmallBizMentor - Mar 5, 2008

    In a recent post, I talked about the disturbing increase in shop rage. From our readers' comments, it seems others are concerned at this trend too... not just consumers, but shop staff as well. And another thought

    Also tagged: customers, small biz mentor, shop rage, store staff

  2. Readers Concerned About Shop Rage - Comments Roundup [SmallBizMentor]

    Readers Concerned About Shop Rage - Comments Roundup [SmallBizMentor]

    Know More Media - Small Business / Home Based Business - Mar 5, 2008

    In a recent post, I talked about the disturbing increase in shop rage. From our readers' comments, it seems others are concerned at this trend too... not just consumers, but shop staff as well. And another thought

    Also tagged: customers, shop rage

  3. Tips and Statistics to Improve Your Online Customer Service [CustomersAreAlways]

    Tips and Statistics to Improve Your Online Customer Service [CustomersAreAlways]

    Know More Media - Customer Service / Services - Mar 4, 2008

    Just because you have an online business doesn't mean you can hide behind your computer and not deal with customers! This was my first thought after reading Tom Vander Well's post, Internet Businesses Need Customer

    Also tagged: online customer service tips

  4. Product Recall: Everyday Living Bleach

    Workerette - Mar 1, 2008

    Yikes! I just received an email from Fred Meyer (owned by the Kroger Co - NYSE: KR) with a warning about their bleach. Let's just get right to it - explosive bleach bottles are nothing to sit around rambling

    Also tagged: product recalls, safety, health and wellness, family issues, pr marketing, faulty products

  5. Product Recall: Everyday Living Bleach [Workerette]

    Know More Media - Women in Business - Feb 29, 2008

    Yikes! I just received an email from Fred Meyer (owned by the Kroger Co - NYSE: KR) with a warning about their bleach. Let's just get right to it - explosive bleach bottles are nothing to sit around rambling

    Also tagged: product recalls, safety, health and wellness, family issues, pr marketing, faulty products

  6. Starbucks Closes 7,100 Stores, Gets Attention - The Right Kind?

    Starbucks Closes 7,100 Stores, Gets Attention - The Right Kind?

    Know More Media - Feb 28, 2008

    So Starbucks shut down most of its U.S. coffee shops yesterday. For 3 hours. In the middle of the evening rush. To train its employees. On how to make coffee. The right way. Yeah. I know. And today Starbucks has a new

    Also tagged: news, marketing, starbucks, coffee

  7. Starbucks: The Perfect Coffee Pledge

    Starbucks: The Perfect Coffee Pledge

    Workerette - Feb 28, 2008

    Yesterday Starbucks stores nationwide shut their doors at 5:30 pm local time to host a barista retrain/pep rally to get workers serving up the "perfect coffee" to their customers. Today stores boast new signage telling

    Also tagged: sbux, health and wellness, marketing to women, family budget, tips tidbits for busy women

  8. Starbucks: The Perfect Coffee Pledge [Workerette]

    Starbucks: The Perfect Coffee Pledge [Workerette]

    Know More Media - Women in Business - Feb 28, 2008

    Yesterday Starbucks stores nationwide shut their doors at 5:30 pm local time to host a barista retrain/pep rally to get workers serving up the "perfect coffee" to their customers. Today stores boast new signage telling

    Also tagged: sbux, health and wellness, marketing to women, family budget, tips tidbits for busy women

  9. A pound of customer value is worth a ton of customer service.

    BrandingPost - Feb 26, 2008

    Jeff Jarvis knows what he’s talking about here, of course. But there’s a whole other dimension to actively engaging your customers, online or off-line, that gets buried, or lost altogether, in the broader topic of

    Also tagged: online shopping, jeff jarvis, customer value, value proposition

  10. A pound of customer value is worth a ton of customer service. [BrandingPost]

    Know More Media - Advertising / Branding - Feb 25, 2008

    Jeff Jarvis knows what he’s talking about here, of course. But there’s a whole other dimension to actively engaging your customers, online or off-line, that gets buried, or lost altogether, in the broader topic of

    Also tagged: online shopping, jeff jarvis, customer value, value proposition

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