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HelpDeskNotes - Oct 30, 2007
October 28th was the first day of beta testing for Hulu. After hearing all the hype about Hulu bringing free and commercial-free television to the net, the IT junkie inside me had to go get a fix. I immediately tried …
Also tagged: books articles and other resources, help desk comics cartoons and videos, hulu videos, commercial free television, hulu beta testing, office episode
Know More Media Network Feed - Oct 30, 2007
Today is the first day of beta testing for Hulu. After hearing all the hype about Hulu, bringing free and commercial-free television to the net, the IT junkie inside me had to go get a fix. I immediately tried to …
Also tagged: books articles and other resources, help desk comics cartoons and videos, hulu videos
HelpDeskNotes - Oct 24, 2007
Have you been thinking about getting your ITIL certification? What are the benefits? What will it take? How much does it cost? Should you take classes? Is it worth it? Where can you find free, quality study material? …
Also tagged: reviews, productivity, personal productivity, study guides, it careers, it infrastructure library itil, training and development for the it service desk, technical certifications, itil certification, itil exam, itil faqs, itil training
Know More Media - Customer Service / Services - Oct 24, 2007
Have you been thinking about getting your ITIL certification? What are the benefits? What will it take? How much does it cost? Should you take classes? Is it worth it? Where can you find free, quality study material? …
Also tagged: reviews, productivity, personal productivity, study guides, it careers, it infrastructure library itil, training and development for the it service desk
Know More Media - Customer Service / Services - Oct 24, 2007
Before I found this article on money.cnn.com, I had no idea that a company could be named Ethernet Service Provider of the Year, but with the fast moving technology today, it is important to keep track. The best way …
Also tagged: sla, light reading, ethernet service provider, heavy reading, optimum lightpath
HelpDeskNotes - Oct 24, 2007
Before I found this article on money.cnn.com, I had no idea that a company could be named Ethernet Service Provider of the Year, but with the fast moving technology today, it is important to keep track. The best way …
Also tagged: sla, light reading
HelpDeskNotes - Oct 18, 2007
Although free ticketing systems may sound like more trouble than they are worth, I am going to go over a number of options because there is no doubt a "market" for free software, and they are getting better all the …
Also tagged: help desk software, adventnet, software and tools, knowledge base tips kcs, spiceworks, it service desk software, free help desk software, affordable cost effective it management, help desk lite, help desk reloaded, trouble ticket express
Know More Media - Customer Service / Services - Oct 18, 2007
Although free ticketing systems may sound like more trouble than they are worth, I am going to go over a number of options because there is no doubt a "market" for free software, and they are getting better all the …
Also tagged: help desk software, adventnet, software and tools, knowledge base tips kcs, spiceworks, it service desk software, free help desk software
Know More Media - Customer Service / Services - Oct 17, 2007
How does your Disaster Recovery plan look? Did you know that of companies that have major loss of computerized records, 43% NEVER reopen , 51% close within two years , and only 6% survive long term. Today I am going to …
Also tagged: disaster recovery, data storage, crisis management, software and tools, disaster recovery plan, outage and crisis management, outage management
HelpDeskNotes - Oct 17, 2007
How does your Disaster Recovery plan look? Did you know that of companies that have major loss of computerized records, 43% NEVER reopen , 51% close within two years , and only 6% survive long term. Today I am going to …
Also tagged: disaster recovery, data storage, crisis management, software and tools, disaster recovery plan