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CallCenterScript - Dec 27, 2007
Co-writer, Michael Moser has provided this article for our readers, through an interview with Ron Wince. Ron Wince (rwince@guidonps.com) - President and CEO of Guidon Performance Solutions is the global leader in …
Also tagged: improvement, lean, kaizen, six sigma, call center management, guidon
Know More Media - Customer Service / Services - Dec 27, 2007
Co-writer, Michael Moser has provided this article for our readers, through an interview with Ron Wince. Ron Wince (rwince@guidonps.com) - President and CEO of Guidon Performance Solutions is the global leader in …
Also tagged: improvement, lean, kaizen, six sigma, call center management
Know More Media - Management / Operations - Dec 27, 2007
The Steve Jobs Persona and Messianism If nothing else, Steve Jobs has such a reputation, that it borders on messianism in the eyes of many people. Jobs has been able to spin that aura around himself, some by his …
Also tagged: design, apple, mac, ipod, curiosity, itunes, iphone, creativity, steve jobs, apple tv, apple inc, intuition, think different, charisma, perseverance, excellence, innovate, saying no, esthetics, high standards, steve jobs apple, steve jobs leadership style
ManagersRealm - Dec 26, 2007
The Steve Jobs Persona and Messianism If nothing else, Steve Jobs has such a reputation, that it borders on messianism in the eyes of many people. Jobs has been able to spin that aura around himself, some by his …
Also tagged: design, apple, mac, ipod, curiosity, itunes, iphone, creativity, steve jobs, apple tv, apple inc, intuition, think different, charisma, perseverance, excellence, innovate, saying no, esthetics, high standards
WorkFromHomeMomma - Dec 21, 2007
What's the worst customer service problem that you can imagine? What if a customer had to wait so long for an item that they actually passed away before ever receiving it? That's exactly what happened to a Kansas …
Also tagged: customer service, christmas cards, customer satisfaction, quality control, work from home advice, mail delivery, delivery problems
Know More Media - Women in Business - Dec 20, 2007
What's the worst customer service problem that you can imagine? What if a customer had to wait so long for an item that they actually passed away before ever receiving it? That's exactly what happened to a Kansas …
Also tagged: customer service, christmas cards, customer satisfaction, quality control, work from home advice, mail delivery
ManagersRealm - Dec 18, 2007
Steve Jobs on the value of death - Part 8 "And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary." Almost …
Also tagged: design, apple, mac, ipod, curiosity, itunes, iphone, focus, creativity, steve jobs, apple tv, apple inc, intuition, personal computer, think different, charisma, perseverance, excellence, innovate, saying no, esthetics, high standards
Know More Media - Management / Operations - Dec 18, 2007
Steve Jobs on the value of death - Part 8 "And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary." Almost …
Also tagged: design, apple, mac, ipod, curiosity, itunes, iphone, focus, creativity, steve jobs, apple tv, apple inc, intuition, personal computer, think different, charisma, perseverance, excellence, innovate, saying no, esthetics, high standards
ManagersRealm - Dec 13, 2007
Steve Jobs on the value of death - Part 7 "Don't let the noise of others' opinions drown out your own inner voice." Last post on Steve Jobs and the value of death, we talked about battling living with the results of …
Also tagged: design, apple, mac, ipod, curiosity, itunes, iphone, focus, creativity, steve jobs, apple tv, apple inc, intuition, personal computer, think different, charisma, perseverance, excellence, innovate, saying no, esthetics, high standards
Know More Media - Management / Operations - Dec 13, 2007
Steve Jobs on the value of death - Part 7 "Don't let the noise of others' opinions drown out your own inner voice." Last post on Steve Jobs and the value of death, we talked about battling living with the results of …
Also tagged: design, apple, mac, ipod, curiosity, itunes, iphone, focus, creativity, steve jobs, apple tv, apple inc, intuition, personal computer, think different, charisma, perseverance, excellence, innovate, saying no, esthetics, high standards