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Webinar: Maximizing Your Success to Get a Job in the Industry [CallCenterScript]Know More Media - Customer Service / Services - Nov 3, 2008 With the overwhelming emails and comments I’ve received since I posted the Call Center Agent Interview Questions article, I thought it would good to offer a series of webinars to answer your questions. As a start, I … Also tagged: agents, training and development, call center jobs, call center interview, passing call center assessments |
Know More Media - Customer Service / Services - Jul 17, 2008
It is a strategy that most companies adopt to keep people in the company for at least 3 to 6 months. This assures that training hours weren’t wasted and is a way to cut down “No Call No Shows” during this stage. It is …
Also tagged: operations, call center industry, philippine call centers
CallCenterScript - Jul 17, 2008
It is a strategy that most companies adopt to keep people in the company for at least 3 to 6 months. This assures that training hours weren’t wasted and is a way to cut down “No Call No Shows” during this stage. It is …
Also tagged: operations, call center industry, philippine call centers
CallCenterScript - Apr 1, 2008
Call simulations or doing mock calls are often done during recruitment and training. It is an effective way of helping agents get more comfortable and ready for a live call. This is why the environment for them to do …
Also tagged: operations, call center training
CallCenterScript - Apr 1, 2008
There are different ways of saving on labor expense for call centers. One way is to cross skill an agent. There are three ways of doing it. Different Line of Business Some agents are trained initially for the customer …
Also tagged: operations, call center training, call center management
Know More Media - Customer Service / Services - Mar 31, 2008
Call simulations or doing mock calls are often done during recruitment and training. It is an effective way of helping agents get more comfortable and ready for a live call. This is why the environment for them to do …
Also tagged: operations, call center training
Know More Media - Customer Service / Services - Mar 31, 2008
There are different ways of saving on labor expense for call centers. One way is to cross skill an agent. There are three ways of doing it. Different Line of Business Some agents are trained initially for the customer …
Also tagged: operations, call center training, call center management
CallCenterScript - Mar 31, 2008
Hiring standards and policies differ per location when age is put into the picture. In the US, this is a case of age discrimination. For other countries, a company has the prerogative to choose the candidate’s age for …
Also tagged: agents, call center jobs
CallCenterScript - Mar 31, 2008
You greet the new batch of trainees and start day one of training. For outsourced centers, communication and culture training is what they learn. They go through pre-assessments and much to the trainer's dismay, yet …
Also tagged: call center training, call center jobs
Know More Media - Customer Service / Services - Mar 31, 2008
Hiring standards and policies differ per location when age is put into the picture. In the US, this is a case of age discrimination. For other countries, a company has the prerogative to choose the candidate’s age for …
Also tagged: agents, call center jobs