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89% of Your Customers Will Remain Loyal, If They Know You’re Listening to Them!

marketingpilgrim.com » 2008 » July » 1st » 89% of Your Customers Will Remain Loyal, If They Know You’re Listening to Them!

Tagged: research, reputation management

While most of Radically Transparent is about managing and monitoring your online reputation, we spend a lot of time explaining that customers are discussing your brand and would love to have you join the conversation. New research from ExpoTV.com shows just how badly your customers want to hear from you. Jeremiah Owyang has summarized the key points (emphasis is mine): 55% of customers in their … Continue Reading »

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