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Seth Godin on treating customers right

msdn.com » 2008 » July » 1st » Seth Godin on treating customers right

Tagged: customer service, advice

From Seth's Blog: Learning from frustration "If you have to put me on hold, don't play bad 1980s music. Play me Bill Cosby or Steven Wright. Or why not give me a choice of 100 songs/audiobooks to choose from? " Here's the big lesson, I think: The person...(read more) … Continue Reading »

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