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Customer Service and Blogs

msdn.com » 2008 » July » 8th » Customer Service and Blogs

Tagged: sharepoint, collaboration, technology for the retail industry, social networking

There is an interesting trend of companies using microblogging services like Twitter to monitor customer complaints. One example mentioned in the Boston Globe is that of a customer who griped about his HDTV reception via twitter during an NBA playoff...(read more) … Continue Reading »

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