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Stilgherrian - Oct 9, 2008
Last week I posted a long, angry piece describing how Dell screwed up an important order. Well, important to me. Pissily tiny to them. Within hours I received a phone call from Winston Robins, Dell’s Purchase …
Also tagged: internet, marketing, dell, social media, customer service, creativity, twitter
Stilgherrian - Oct 1, 2008
Dell, I’m not happy with you. I’m not happy with you at all. Your incompetent customer service has screwed up the timelines for an important project for a new client, yet your blind, stupid corporate machine blunders …
Also tagged: internet, dell, lenovo, asus, hp, customer service, acer, hewlett packard, dpi systems
Stilgherrian - Aug 23, 2008
eBay couldn’t force its Australian sellers to use its wholly-owned PayPal payment service, but that’s not stopping them from trying the same trick in the US. I wrote about this previously, though I didn’t mention that …
Also tagged: internet, ebay, paypal, accc, scott howard, lauren weinstein, roger clarke
Stilgherrian - Aug 8, 2008
Stilgherrian’s links for 05 August 2008 through 08 August 2008, covering all topics from Ma to Me: NLA Australian Newspapers beta | National Library of Australia : The NLA is digitising its collection of …
Also tagged: journalism, economics, twitter, daily links, jay rosen, nla
Stilgherrian - Jul 31, 2008
I’ve been too busy during business hours to phone Vodafone about their surprise bill. That’ll have to happen on Monday now, unless today goes remarkably well. However there’s plenty of discussion in the comments …
Also tagged: notes, internet, 3g, iphone, virgin mobile, vodafone, telstra
Stilgherrian - Jul 30, 2008
I’ve previously called Vodafone “brain-dead” because they don’t redirect the misspelt version of their web address and couldn’t respond intelligently when I told them about it. But now… [sigh] A fortnight ago there …
Stilgherrian - May 30, 2008
[This was me in Crikey yesterday.] Thank the gods I don’t work for the ACCC! The poor sods have to read 700+ public submissions on eBay Australia’s plan to force sellers to use PayPal — which they own. As Crikey …
Stilgherrian - May 27, 2008
When the Australian Competition and Consumer Commission (ACCC) decided to investigate eBay Australia’s plan to force its sellers to use PayPal for their “protection”, there were more than 700 public submissions. eBay …
Also tagged: internet, ebay, paypal, telstra, accc, crikey, sensis
Stilgherrian - May 27, 2008
Did people really think I’d end up brawling with Jason Calacanis at CeBIT last week? Sure, I called him a prick and wrote about the evil cult of the Internet start-up. But he does actually have good points. I met Mr …
Also tagged: internet, skype, jason calacanis, cebit, duncan riley, phil morle, 2web crew, cameron reilly
Stilgherrian - May 23, 2008
[Note: This is a slightly edited version of an article I wrote for Crikey this morning. The main difference is a bit more linkage. There's more CeBIT / Transaction 2.0 material to come.] In 1980 futurist Alvin Toffler …
Also tagged: politics, internet, web2 0, techcrunch, jason calacanis, alvin toffler, cebit, duncan riley, crikey, goodbarry, the third wave, inquisitr, transaction 2 0