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msdn.com » Satisfy Me - Oct 9, 2008
It's been and will continue to be a busy week filled with reviews, planning and report, not to mention some real work with some of our best folks on product quality, customer service and satisfaction. So here's a quick …
Also tagged: articles, humour, of interest, customer service, what i read
telecompetitor.com » Telecompetitor - - Oct 1, 2008
The latest J.D. Power rankings for television service has AT&T U-verse and Verizon FiOS beating cable companies in customer satisfaction. There’s a sense of irony here, because according to J.D. Power, cable …
lockergnome.com » IT Professionals - Sep 25, 2008
This technology promises to help business and IT managers measure the relationship of performance and customer satisfaction and understand the impact of changes on end user experience. New end-user requirements …
Also tagged: resources, user experience, end user policies
msdn.com » UK Education Group Partner News - Sep 25, 2008
This is some advanced warning for Certified and Gold Certified Partners. There are some forthcoming changes to the Customer Satisfaction Index (CSAT). Here is a summary of these changes: CSAT participation will be a …
startupspark.com » Startup Spark - Sep 11, 2008
Just a couple of days ago, I talked about customer satisfaction. Here are a few ways to keep customers happy, even if you can’t give them a ‘total customer experience.’ Stay in contact with customers on a regular …
Also tagged: leadership, small business, customer service, building a business, helping customers
telecompetitor.com » Telecompetitor - - Sep 11, 2008
Using the latest J.D. Power ratings for customer satisfaction on phone service as a barometer, cable companies are not only beating telephone companies at their own game, they are crushing them. There has to be some …
Also tagged: j d power, voice, cable telephony
msdn.com » Satisfy Me - Sep 10, 2008
Over the weekend I twittered about a follow up visit to Best Buy. Given the volume of mail I received in response to my post on shopping trips to local Apple Store and my neighbouhood Best Buy (the good, the bad... you …
Also tagged: windows vista, microsoft, apple, retail, customer service
twistimage.com » Six Pixels of Separation - Marketing and Communications Insights Blog and Podcast - By Mitch Joel at Twist Image - Sep 1, 2008
Do you know what you need to measure online? Do you know why you need to measure it? Do you really know what your customers want to do? Are you really letting them accomplish their goals? Are you listening for …
Also tagged: google, b2b, web analytics, google video, presentation, business to business, avinash kaushik, customer information, online research, online measurement, web analytics blog, web research, web analytics an hour a day, occams razor, analytics evangelist, labour day, reaction 2008, google b2b summit
msdn.com » Satisfy Me - Aug 29, 2008
I twittered tonite (I can stop any time) that Matt Richtel wrote in his article in the Times yesterday, Industry Rethinks Moneymaking Software Practice ... "Before they ship PCs to retailers like Best Buy , computer …
Also tagged: articles, of interest, customer service
theiphoneblog.com » The iPhone Blog - Aug 26, 2008
Apple, via Medallia, is sending out customer satisfaction surveys: Thank you for your purchase of the Apple iPhone 3G. We would like to ask you a few questions about your experience with your new phone. [...] The …
Also tagged: news, survey, iphone survey