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Tags » Customer Self Service

Related tags: business models, collaboration, collective intelligence, enterprise 2 0, enterprise web 2 0, saas, web 2 0, web 2 0 platforms, web as platform, wikis

  1. The WOA story emerges as better outcomes sought for SOA

    zdnet.com » Enterprise Web 2.0 - Sep 7, 2008

    Over the summer the enterprise IT blogosphere was swept up in a conversation around the concepts that many are calling Web-Oriented Architecture, or WOA. A different way to think about service-oriented architecture

    Also tagged: ajax, web 2 0, web services, soa, saas, mashups, json, widgets, soap, rest, governance, atom, business models, network effects, enterprise web 2 0, lightweight service models, enterprise mashups, web as platform, global soa, open apis, rich internet applications ria, small pieces loosely joined, right to remix, web oriented architecture woa, encouraging unintended uses, tolerance continuum, radical decentralization

  2. Ten leading platforms for creating online communities

    zdnet.com » Enterprise Web 2.0 - Sep 5, 2008

    Creating online communities of customers and workers has been one of the hotter topics in business and technology this year. Whether you're on the business side, in IT, or are just trying to build virtual teams around

    Also tagged: blogs, community, web 2 0, collaboration, social computing, saas, social networking, products, social media, wikis, user generated content, enterprise 2 0, crowdsourcing, social software, business models, collective intelligence, architecture of participation, enterprise web 2 0, web 2 0 platforms, enterprise wikis, customer community

  3. Twelve best practices for online customer communities

    zdnet.com » Enterprise Web 2.0 - Jul 25, 2008

    One of the more significant Web 2.0 trends in business this year has been the advent of the Web-based customer community, where groups of like-minded individuals focus around a brand or a set of product and services

    Also tagged: identity, community, web 2 0, collaboration, social computing, design patterns, products, user generated content, enterprise 2 0, crowdsourcing, social software, governance, business models, collective intelligence, architecture of participation, enterprise web 2 0, encouraging unintended uses, customer community, grassroots community

  4. Enterprise 2.0 industry matures as businesses grapple with its potential

    zdnet.com » Enterprise Web 2.0 - Apr 23, 2008

    Some of the big IT news over the weekend was the announcement that Forrester predicts that the Enterprise 2.0 space will be a $4.6 billion industry within 5 years. ZDNet’s Larry Dignan had the full breakdown yesterday

    Also tagged: blogs, web 2 0, collaboration, social networks, saas, mashups, social media, wikis, enterprise 2 0, widgets, hype, business models, network effects, enterprise web 2 0, lightweight service models, enterprise mashups, web 2 0 platforms, enterprise wikis, web as platform, situational software

  5. Significant workplace inroads for Enterprise 2.0?

    zdnet.com » Enterprise Web 2.0 - Oct 31, 2007

    According to a random poll I recently conducted on Facebook, just over a quarter of 300 respondents -- 27% of them in all -- answered in the affirmative that they are provided with an easy way at work to post on a blog

    Also tagged: rss, blogs, web 2 0, collaboration, social computing, tagging, social networks, saas, social media, wikis, user generated content, enterprise 2 0, social software, the long tail, atom, business models, collective intelligence, architecture of participation, two way web, enterprise web 2 0, web 2 0 platforms, enterprise wikis, web as platform, structured content, radical decentralization

  6. The 10 top challenges facing enterprise mashups

    zdnet.com » Enterprise Web 2.0 - Oct 17, 2007

    The promise of remixing existing online services and data into entirely new online applications in a rapid, inexpensive manner, often referred to as mashups, has captured the software industry's imagination since the

    Also tagged: rss, ajax, gadgets, web 2 0, web services, collaboration, soa, design patterns, saas, mashups, products, convergence, wikis, widgets, badges, governance, the long tail, business models, network effects, enterprise web 2 0, lightweight service models, enterprise mashups, web 2 0 platforms, web as platform, global soa, open apis, rich internet applications ria, small pieces loosely joined, right to remix, web oriented architecture woa, encouraging unintended uses, situational software

  7. A checkpoint on Web 2.0 in the enterprise, Part 2

    zdnet.com » Enterprise Web 2.0 - Aug 30, 2007

    A new survey of the personal use of Web 2.0 applications by CIOs emerged late last week and provided another interesting, if high-level, datapoint about the future of Web 2.0 in the enterprise. Carried out by CIO

    Also tagged: rss, blogs, ajax, gadgets, web 2 0, web services, social computing, soa, social networks, design patterns, saas, social networking, mashups, products, convergence, social media, wikis, user generated content, enterprise 2 0, widgets, crowdsourcing, social software, hype, business models, network effects, collective intelligence, architecture of participation, two way web, enterprise web 2 0, lightweight service models, enterprise mashups, web 2 0 platforms, web as platform, open apis, rich internet applications ria, small pieces loosely joined, right to remix, encouraging unintended uses, cost effective scalability

  8. A checkpoint on Web 2.0 in the enterprise

    zdnet.com » Enterprise Web 2.0 - Aug 30, 2007

    For well over a year now we've seen reports and announcements from a major industry analyst firms and others tracking the movement of Web 2.0 ideas into the enterprise. Gartner, Forrester, McKinsey, and many others

    Also tagged: rss, blogs, ajax, gadgets, web 2 0, collaboration, social computing, soa, tagging, social networks, design patterns, saas, social networking, mashups, products, convergence, social media, wikis, user generated content, enterprise 2 0, widgets, crowdsourcing, social software, badges, governance, business models, network effects, collective intelligence, two way web, enterprise web 2 0, enterprise mashups, web 2 0 platforms, enterprise wikis, web as platform, open apis, rich internet applications ria, small pieces loosely joined, right to remix, web oriented architecture woa, situational software