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Tags » Outage And Crisis Management

Related tags: about helpdesknotes, call center communication, data storage, disaster recovery, funny video, help desk comics cartoons and videos, help desk fundamentals, humor for tech support, process and methodology, you tube

  1. The Birth of a Help Desk Operations Center

    knowmoremedia.com » HelpDeskNotes - Dec 29, 2007

    Although I have often thought about it, I just realized that I never written about the birth of an Operations Center. So here it is: It began a lot of frustrated new people. Like a child learning to swim, they were …

    Also tagged: help desk fundamentals, process and methodology, call center communication, about helpdesknotes

  2. The Birth of a Help Desk Operations Center [HelpDeskNotes]

    knowmoremedia.com » Know More Media - Customer Service / Services - Dec 29, 2007

    Although I have often thought about it, I just realized that I never written about the birth of an Operations Center. So here it is: It began a lot of frustrated new people. Like a child learning to swim, they were …

    Also tagged: help desk fundamentals, process and methodology, call center communication

  3. Friday Funnies: Where's the Love?

    knowmoremedia.com » HelpDeskNotes - Oct 19, 2007

    When everything is going well, no one notices us. Then there are days when supporting a network is scary. Let a mail server skip a beat, and someone could be strapping you down to the guillotine. IT managers have all …

    Also tagged: you tube, funny video, humor for tech support, help desk comics cartoons and videos, friday yuk, network outage humor, tech support comedy

  4. Friday Funnies: Where's the Love? [HelpDeskNotes]

    knowmoremedia.com » Know More Media - Customer Service / Services - Oct 19, 2007

    When everything is going well, no one notices us. Then there are days when supporting a network is scary. Let a mail server skip a beat, and someone could be strapping you down to the guillotine. IT managers have all …

    Also tagged: you tube, funny video, humor for tech support, help desk comics cartoons and videos

  5. Disaster Recovery Solutions: FalconStor offers 4 Packages [HelpDeskNotes]

    knowmoremedia.com » Know More Media - Customer Service / Services - Oct 17, 2007

    How does your Disaster Recovery plan look? Did you know that of companies that have major loss of computerized records, 43% NEVER reopen , 51% close within two years , and only 6% survive long term. Today I am going to …

    Also tagged: disaster recovery, data storage, crisis management, news trends and events, software and tools, disaster recovery plan, outage management