Sign Up! | Tags | Domains | Statistics | Options | Advanced Search
|
Sign Up! | Tags | Domains | Statistics | Options | Advanced Search |
knowmoremedia.com » HelpDeskNotes - Jan 10, 2008
These days help desks need to keep their competitive edge. Technology changes moment by moment, and help desks need to stay informed. Realizing how important it is to know about the ever changing trends in technology …
Also tagged: productivity, outsourcing, metrics, quality assurance, help desk fundamentals, news trends and events, reporting and measurement, it infrastructure library itil, goals and objectives, customer service and call centers
knowmoremedia.com » Know More Media - Customer Service / Services - Jan 10, 2008
These days help desks need to keep their competitive edge. Technology changes moment by moment, and help desks need to stay informed. Realizing how important it is to know about the ever changing trends in technology …
Also tagged: productivity, outsourcing, metrics, quality assurance, help desk fundamentals, news trends and events, reporting and measurement, it infrastructure library itil, goals and objectives, customer service and call centers
knowmoremedia.com » HelpDeskNotes - Jan 9, 2008
Have you noticed that over the past couple of years, support for mobile devices is taking more time on your help desk? I have. A recent study revealed that nearly two-thirds (65.7 percent) of the 816 individuals who …
Also tagged: metrics, help desk fundamentals, knowledge base tips kcs, reporting and measurement, goals and objectives, help desk poll, help desk statistics reporting measurement, mobile device survey
knowmoremedia.com » Know More Media - Customer Service / Services - Jan 9, 2008
Have you noticed that over the past couple of years, support for mobile devices is taking more time on your help desk? I have. A recent study revealed that nearly two-thirds (65.7 percent) of the 816 individuals who …
Also tagged: metrics, help desk fundamentals, knowledge base tips kcs, reporting and measurement, goals and objectives
knowmoremedia.com » HelpDeskNotes - Dec 29, 2007
Although I have often thought about it, I just realized that I never written about the birth of an Operations Center. So here it is: It began a lot of frustrated new people. Like a child learning to swim, they were …
Also tagged: help desk fundamentals, call center communication, outage and crisis management, about helpdesknotes
knowmoremedia.com » Know More Media - Customer Service / Services - Dec 29, 2007
Although I have often thought about it, I just realized that I never written about the birth of an Operations Center. So here it is: It began a lot of frustrated new people. Like a child learning to swim, they were …
Also tagged: help desk fundamentals, call center communication, outage and crisis management
knowmoremedia.com » HelpDeskNotes - Nov 13, 2007
The Sarbanes-Oxley (SOX) Act, passed in July 2002, is the most dramatic change to federal securities laws since the 1930s. The Act radically redesigns federal regulation of public company corporate governance and …
Also tagged: sarbanes oxley, quality assurance, sox, help desk fundamentals, network security, system administrators, sarbens oxley sox
knowmoremedia.com » Know More Media - Customer Service / Services - Nov 13, 2007
The Sarbanes-Oxley (SOX) Act, passed in July 2002, is the most dramatic change to federal securities laws since the 1930s. The Act radically redesigns federal regulation of public company corporate governance and …
Also tagged: sarbanes oxley, quality assurance, sox, help desk fundamentals, network security, system administrators
knowmoremedia.com » Know More Media - Customer Service / Services - Nov 6, 2007
I have personally witnessed social engineering access attempts and hacks many times over the years. Your help desk agents have a wealth of information, and in the wrong hands that information can make it easy for …
Also tagged: disaster recovery, social engineering, damage control, help desk fundamentals, network security, training and development for the it service desk, disaster recovery solutions and tools
knowmoremedia.com » HelpDeskNotes - Nov 5, 2007
I have personally witnessed social engineering access attempts and hacks many times over the years. Your help desk agents have a wealth of information that can make it easy for hackers to find out what they need to …
Also tagged: disaster recovery, social engineering, damage control, help desk fundamentals, network security, training and development for the it service desk, disaster recovery solutions and tools