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knowmoremedia.com » CallCenterScript - Jul 10, 2008
In line with my continuous effort to provide different perspectives on the industry, I would like to reach out to the hundreds of fellow call center bloggers out there. This will complement my Reader’s Corner segment …
Also tagged: call center stories, call center blogs
knowmoremedia.com » Know More Media - Customer Service / Services - Jul 10, 2008
In line with my continuous effort to provide different perspectives on the industry, I would like to reach out to the hundreds of fellow call center bloggers out there. This will complement my Reader’s Corner segment …
Also tagged: call center stories, call center blogs
knowmoremedia.com » CallCenterScript - Feb 25, 2008
I personally don't like dealing with IVRs, but it is integral to any call center. It has its pros and cons, and it really depends on what the center's call volume looks like. It also depends on the company's strategy …
Also tagged: ivr, inbound call center, call center technology
knowmoremedia.com » Know More Media - Customer Service / Services - Feb 24, 2008
I personally don't like dealing with IVRs, but it is integral to any call center. It has its pros and cons, and it really depends on what the center's call volume looks like. It also depends on the company's strategy …
Also tagged: ivr, inbound call center, call center technology
knowmoremedia.com » CallCenterScript - Jan 29, 2008
Today, we feature Richard Blank's thoughts on Outsourcing to Costa Rica. He posted in my discussion forum in Call Center Blurbs. In today’s highly competitive outsourcing market, a closer proximity to the United …
Also tagged: outsourcing, offshore call centers, costa rica call centers
knowmoremedia.com » CallCenterScript - Jan 29, 2008
Introducing a new segment in Call Center Script! The Reader’s Corner! I’ve been sharing my perspective on several topics in the industry for quite some time now. It’s about time that YOU, our beloved readers get a …
Also tagged: agents, call center stories, advice column
knowmoremedia.com » Know More Media - Customer Service / Services - Jan 28, 2008
Today, we feature Richard Blank's thoughts on Outsourcing to Costa Rica. He posted in my discussion forum in Call Center Blurbs. In today’s highly competitive outsourcing market, a closer proximity to the United …
Also tagged: outsourcing, offshore call centers