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Tags » Reputation Management

Related tags: communication tactics, crisis communications, ethics, executive mindset, marketing, media relations, pilgrim news, pr, social media, spin

  1. Reputation Management: Starbucks Offers A Simple Lesson In Good Customer Service

    entrepreneurs-journey.com » Entrepreneurs-Journey.com by Yaro Starak - Jun 9, 2008

    I was traveling around Queen Street West in downtown Toronto this week and as always I popped into a Chapters bookshop (like a Borders). In Canada most bookshops have either a Starbucks or a Second Cup coffee shop

    Also tagged: starbucks, viral marketing, customer service, competitive advantage, marketing business and entrepreneurship

  2. Social Media Monitoring Tool Trackur Adds Trackur Trends

    marketingpilgrim.com » Andy Beal's Marketing Pilgrim - Jun 2, 2008

    ReadWriteWeb was the first to blog our big Trackur announcement, but I’m excited to bring you news of Trackur Trends–a new way to measure social media conversation trends. What is Trackur? (I’ll assume there are few

  3. Revising Your LinkedIn Profile: Who’s Looking at YOU?

    successful-blog.com » Liz Strauss at Successful Blog - Jun 1, 2008

    I’m on a quest to approach social networking and reputation management in a saner, more organized way. Now I’m checking and revising what I’ve already got out there. Your LinkedIn Profile: Who’s Looking at YOU?

    Also tagged: strategy, linkedin, successful blog, business life

  4. The Jaffe Joust Continues

    commonsensepr.com » Common Sense PR - Jun 1, 2008

    I tend not to criticize enthusiasts and optomists. I think the world needs as much optimism and positive energy as possible. So it was not without reservations that I cranked out my rant about the paid editorial

    Also tagged: podcasts, podcasting, networking, marketing, social media, critiques, pr, netiquette, flame wars, joseph jaffe, arguments, etiquette, criticism, audiences, brevity, accusations, apologies, disagreement, jaffe juice, spats

  5. First Estimate for Growth of Search Engine Reputation Management Industry

    marketingpilgrim.com » Andy Beal's Marketing Pilgrim - May 29, 2008

    Every time I speak with a journalist about the online reputation management (ORM) industry, I’m often asked “How big is the industry?” You know what, I don’t know. However, when it comes to Search Engine Reputation

    Also tagged: research, orm, serm

  6. How Hotels/Local Businesses Can Prevent a Reputation Crisis: The 1-Step Plan

    marketingpilgrim.com » Andy Beal's Marketing Pilgrim - May 29, 2008

    I know you’re used to reading 10, 20, and 101-step articles for online reputation management, but when it comes to hotels and local businesses, just one step could save your reputation. That one step? Don’t let the

    Also tagged: local mobile

  7. Online Harassment Complaint Hounds Twitter

    commonsensepr.com » Common Sense PR - May 25, 2008

    A polarized discussion has been taking place about Twitter user Ariel Waldman, who went public about a harassment complaint she says wasn’t handled properly. One one side, you have Twitter employees and some of their

    Also tagged: customers, social media, pr, ethics, buzz, spin, audiences, crisis communications

  8. Clinton’s Foot in Mouth Disease

    commonsensepr.com » Common Sense PR - May 24, 2008

    There’s a reason politicians spend many hours being trained to juggle issues and spout statements that won’t blow up in their faces. Apparently, Hillary Clinton’s vow to “obliterate” Iran if it attacked Israel wasn’t

    Also tagged: politics, pr, ethics, spin, media relations, communication skills, communication tactics, crisis communications, apologies

  9. Twitter Tries Being Radically Transparent; Two Out of Three is a Start!

    marketingpilgrim.com » Andy Beal's Marketing Pilgrim - May 22, 2008

    Whenever I discuss being Radically Transparent, I refer to my “Three Simple Words” approach to remembering how to react to a reputation crisis. Sincerity, Transparency, and Consistency (see bottom of post for full

    Also tagged: social media

  10. Yearbook Photoshock - Blame Game 2

    commonsensepr.com » Common Sense PR - May 22, 2008

    The story about the messed up yearbook photos gets better. Lifetouch National School Studios reportedly was trying to fix their mess-up of a batch of photos when they botched the job even further by trying to paste

    Also tagged: customers, pr, ethics, executive mindset, crisis communications, apologies

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