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Tagged: games, blogging, internet, software, marketing, personal technology, enterprise software, product marketing, jetblue airways corp, dan kusnetzky, customer relationship management crm
As I write this, I'm preparing for a business trip (what again?) and thinking about how much customer service has declined in the U.S. airline industry. Part of this decline can certainly be attributed the steps the airlines have taken to deal with rapidly growing fuel prices. Part of it … Continue Reading »