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Why there’s a software support and maintenance revolution underway

zdnet.com » 2008 » August » 19th » Why there’s a software support and maintenance revolution underway

Tagged: general, microsoft, oracle, it management, sap, software infrastructure

There’s a brewing backlash among software customers as big vendors raise their support and maintenance prices. Dennis Howlett has captured an emerging backlash among SAP customers over an enhanced support and its costs. Oracle is doing the same drill. And Mary Jo Foley detailed a “proactive” support offering that will likely cost more–not that Microsoft would [...] … Continue Reading »

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