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What SaaS can teach us about customer service

zdnet.com » 2008 » August » 20th » What SaaS can teach us about customer service

Tagged: software, saas, marketing, sales, emerging technologies, software as a service, customer service, enterprise software, customer, software as a service saas, product marketing, cloud computing, customer relationship management crm, special to zdnet, sps commerce, archie black, software customer service

In the SaaS model, the power is with the customer and vendors need to take a very different approach to both sales and service, here's how to do it says Archie Black, President and CEO of SPS Commerce. Commentary--Software-as-a-Service SaaS is one of the fastest growing segments of … Continue Reading »

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